This policy adjusts customers’ bills in order to avoid expenses from usage excesses as a result of water line leaks.
Numerous town water customers experienced water line breaks as a result of freezing temperatures a week ago. The town performed meter reads since it does on a monthly basis within the week-end of February 20-21, together with outcomes reveal the consequences associated with the freezing temperatures on water use. The town received significantly more than 2,000 demands from water clients to perform meter cutoffs and roughly 16,000 reports had a consumption that surpassed January’s amount.
To handle the large number of reports with extra use, the city will bill customers the smaller number of their February and January bills. Clients whoever February consumption had been corresponding to or significantly less than January will get a bill in line with the real February consumption. Then the January amount will be billed if February usage exceeds January. For instance, if an individual’s January bill totaled $105, nevertheless the February usage totaled $190, the consumer will be billed $105. This can take into account exorbitant consumption brought on by water leakages.
“Our IT, Utility Billing and Finance divisions have actually analyzed energy payment accounts and founded a policy that is fair guarantee residents don’t get astronomical bills as a result of water line leakages,” City Manager Brian Maxwell stated.
If a person, upon getting their March and April bills, determines that an extra modification may be warranted according to their documents for a drip that took place after February’s read, the consumer should contact energy Billing at
At the time of 1st, 2016, utility payments online using a credit or debit card are FREE february! The town has partnered having a service that is new and it is passing on those cost cost savings for your requirements, our client.
In addition, the town now offers a car re re payment system in which the quantity due is drafted immediately every month.
*Please note a $0.75 solution cost is going to be added and gathered by a party that is third for eCheck re payments.
City Providing Payment Plans for Past Due Accounts
Starting might 7 th , the town will likely to be disconnecting water solution for clients that have a previous balance that is due.
Galveston’s Utility Billing department is looking to utilize residents who possess dropped behind on the bills by providing re re payment plans before disconnecting solution. The holiday’s, and an unusually cold beginning of the year, the department stopped turning off water to customers’ homes or businesses who were delinquent last fall with Hurricane Harvey. They will resume disconnections for non-payment start on might 7, 2018.
Clients trying to avoid expensive charges and disruption of solutions ought to take part in the re payment plan system offered to them. Signing up for this penalty-free program is effortless. Those who work in need of assistance for the relief can proceed with the actions below:
1. Call the energy Billing department at 409-797-3550 during normal company hours.
2. Produce re payment to start out your enrollment within the system.
3. Set a payment arrangement up when it comes to staying balance.
This system will be accessible through might 4, 2018. Clients whom enroll will undoubtedly be needed to make ALL payments that are scheduled on-time, without any extensions offered. a missed payment while in the re re payment arrangement will reinstate charges and void your enrollment.
To register today because of this offer that is gracious the City’s energy billing division, please phone 409-797-3550. For lots more information,
New utility payment web-portal launching in August
City of Galveston energy clients in August will dsicover an utility that is new web-portal whenever accessing their bills online.
The website that is new roll down on Monday, August 5, and provide extra and upgraded features for clients. These modifications consist of easy-to-view payment dates and payments due, and in-depth repayment records.
Clients with multiple reports will more effortlessly manage to toggle between different properties and records. The upgrade that is new provides city the capability to deliver communications to clients through their online account. There will also be security that is additional within the brand brand brand new design to safeguard clients.
Clients enthusiastic about seeing the brand new web-portal may drop by the Utility Billing Department in the very very first flooring of City Hall at 823 25th Street.
Customers will maybe not need certainly to change their current logins for the brand new web-portal. If clients never have yet finalized in, they might produce a login by going to the “Pay My Water Bill” tab regarding the website of www.galvestontx.gov.
If clients have actually any concerns concerning the brand new energy billing internet site, these are typically welcome to phone Utility Billing at 409-797-3550.