Please note all medical center charges have improvement to participating in doctor feed as charged by physician. For an entire set of hospital services rates, please call our finance office at or e-mail

Please note all medical center charges have improvement to participating in doctor feed as charged by physician. For an entire set of hospital services rates, please call our finance office at or e-mail

Non-Emergency Transportation Of Medical

Across Ontario, clients are responsible for the complete cost of their non-emergency transportation from medical facility, for every places, like residence, retirement houses and lasting care places. The exclusion is when they’re becoming moved to carry on their unique recent worry at another destination.

Minimal pricey option, whenever we can, is actually for customers to set up non-emergency transport with family and friends. Where that is not feasible, a number of solutions exist (such as taxi, public transit and non-emergency client transport motors).

For clients who are in need of to go away a medical facility on a stretcher or even in a wheelchair, and get not any other options, St. Maryaˆ™s staff members will reserve transportation. In these instances, patients is sent an invoice for any price of transportation and a $20 management cost.

For patients who need to be moved to a different place within their own current health care at St. Maryaˆ™s, our associates can make transportation preparations and they patients will never be energized for transport or charge.

Through Your Stay

Your Private Items

If you are coming for a fully planned therapy or appointment, please set all valuable products home or provide them with to a reliable friend or family member upon your own appearance. This may involve money, credit cards, jewellery, vital reports and any special products (such as orthotics). St. Maryaˆ™s is not able to warranty safe-keeping of the personal items while you are accepted, so we can not be held accountable private consequence which can be destroyed, taken or hurt while you are within our treatment.

Should you decide arrive in our very own emergency office and are also struggling to approach in advance to go away these materials home, once again we query that you provide them with to a dependable family member or friend upon your own introduction. We can not become held responsible for items which include forgotten, stolen or hurt while you are within emergency division.

Your Own Email

The inbound mail is sent every day. A Canada article mailbox (for outbound mail) can be found next door from the principal entry, beside the bus shelter and stamps can be purchased when you look at the Surprise store.

Incoming mail should always be dealt with as follows:

Your own term and space quantity c/o St. Maryaˆ™s General medical 911 Queenaˆ™s Boulevard Kitchener, Ontario N2M 1B2

Television and Telephone Leases

TV and telephone leasing providers can be obtained just at the bedside, provided by HealthHub Patient Engagement assistance. Customers or themselves can undertake the leasing techniques any time by going to exists 24/7 to in addition let respond to questions regarding regional route courses and request customer support assistance.

While Discharged

The attention professionals will begin to prepare you to suit your release day the moment the treatment arrange is actually spot. The hospitalaˆ™s common release times was 10:00 a.m. Kindly help us guaranteed a smooth change available by creating their friends/loved oneaˆ™s to guide this release energy.

Space Possibilities and Billing

If you like a private or semi-private area throughout your hospital keep, reasonably limited rates is going to be charged for you or your own insurance provider.

During admission or pre-admission you will end up expected to request your own inclination for housing:

  • Private (one bed per space, exclusive restroom), $290 each day
  • Semi-Private (two beds per room, contributed bathroom for just two clients), $250 per day
  • Common Ward (four beds per space, two contributed restrooms for four people). Expense is covered for Ontario people with a valid provincial medical health insurance (OHIP).

Please be aware costs tend to be at the mercy of alter

Just how do I determine if I am covered for an exclusive or semi-private room? Kindly consult with your insurer discover exactly what your arrange covers regarding room type (in other words. personal or semi-private) and levels.

Will St. Maryaˆ™s statement my personal insurance carrier on my behalf? St. Maryaˆ™s expense directly to most top offered health and fitness benefits programs. Be sure to consult an SMGH admitting consultant or their insurance carrier to verify we can bill the insurance company on your behalf.

How can I ask a private or semi-private room? During entrance or pre-registration, our very own admitting associates will show you the hospital hotel solutions. You will end up questioned to signal the pre-admission form also to incorporate your insurance policies ideas.

Can I be able to reserve an area of my personal preference? Your living space option isn’t guaranteed in full, but we’ll make every effort to supply.

Individual Presents

Surprise Shop aˆ“ Madelineaˆ™s

Please note that because COVID-19 safety measures, Madelineaˆ™s present store is now closed.


If you’re giving blossoms to someone at St. Maryaˆ™s, please note that some type commonly permitted within the hospitalaˆ™s fragrance Free plan. For the reason that they can cause significant troubles in a few people with allergies, scent sensitivities and breathing problems.

Plants perhaps not authorized in medical center:

  • Eucalyptus
  • Freesias
  • Hyacinths
  • Lavenders
  • Lilacs
  • Lilies
  • Peonies
  • Poinsettias
  • Roses


Balloons may also be a fun method to carry a patientaˆ™s spirit. Please note that as a result of exudate allergies, just Mylar balloons include acknowledged at St. Maryaˆ™s.

Wireless/Internet Access

St. Maryaˆ™s was very happy to incorporate free of charge Wi-Fi to customers, families and website visitors. We notice that a hospital stay is generally demanding, isolating and remaining connected with family and friends is a crucial part of the patient and family members enjoy. Usage of the general public Wi-Fi network at St. Maryaˆ™s can be obtained for the medical center.

Where Visitors Can Remain

As a Regional Cardiac middle, St. Maryaˆ™s supplies care to a lot of individuals who living outside Waterloo area. There is partnered with close establishments to provide thoughtful prices for the clients and households. Be sure to call the business right to discover the truth their own latest caring rate and book your keep.

Training for Patient/Family Representative

  • Patients/Family users are responsible for booking and spending money on their particular hotel.
  • Each company here has indicated that they can create caring rates to family/patients; rate change by business.
  • Please evaluate the businesses below plus the instructions given to reserving accommodation.